SP Retail
Challenge the in-store experience by reinventing the customer & staff interaction
Learn more
SP Self-service
Device self-service at its best serving customers through their preferred channel
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SP Agents
A game changer for contact center device support
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Business Intelligence
Unleash the power of past interactions
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Vodafone
Orange
Movistar
Swisscom
EEUK
3
OiSTER
Vodafone
Orange
Movistar
Swisscom
EEUK
3
OiSTER

Speedperform is the world’s leading provider of cloud-based SaaS solutions supporting the mobile device life cycle. Serving a 500+M subscriber base in 18 languages across 6 continents, our self-service, agent-facing and retail support solutions respond to more than 85M support interactions every year. Simply put – we’re determined to drive down your cost to serve while reducing churn rates and increasing conversion rates.

Sustainable benefits

A proven case. We create sustainable and tangible benefits for our clients across the globe.

Boost call deflection
Accelerate self-service by capturing organic traffic through an efficient SEO strategy
Reduce AHT
Reduce average handling time for customer-facing staff by supplying clear-cut how-to and troubleshooting guides
Reduce NFF
Reduce non-faulty device returns by applying efficient troubleshooting
Increase conversion rates
Capitalize on organic traffic to drive conversion rates from your device and subscription campaigns
How we differ
1
Every solution is unique
We deploy unique solutions combining years of know-how, best practices and our shared SaaS architecture while adhering to your design and usability guidelines.
2
Proactive and predictive
With more than 1 billion historic interactions and 15+ years of experience, we enable you to take a predictive and proactive approach to pre- and post-sale support.
3
Global solutions - local engagement
We’re a global company operating cloud-based SaaS solutions but engaging on a local level with our native speaking teams - a key success driver for you.
1 Unique solutions
2 Proactive strategy
3 Global & local
Speedperform facts
500mil+
Serving 500+ million network subscribers
6
Deployments across 6 continents
85mil
Handling more than 85+ million annual interactions
18
Supporting 18 languages
SP Self-service
Device self-service at its best serving customers through their preferred channel
SP Retail
Challenge the in-store experience by reinventing the customer and staff interaction
SP Agents
A game changer for contact centre device support
Business Intelligence
Unleash the power of past interactions
Latest news
February 2021
Vodafone New Zealand optimizes their digital support strategy
Vodafone New Zealand’s clients have used Speedperform’s Self Service for more than a decade to…
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July 2020
COVID-19 pandemic - Learn how EE navigates their store reopening
The SP Retail digital signage solution, offering interactive product demos and comparison, plays a vital…
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November 2019
Authoring for SP Retail
The SP Retail solution deployed for EE is the first retail solution to connect directly…
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