SP Retail
Challenge the in-store experience by reinventing the customer & staff interaction
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SP Self-service
Device self-service at its best serving customers through their preferred channel
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SP Agents
A game changer for contact center device support
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Business Intelligence
Unleash the power of past interactions
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Vodafone
Orange
Movistar
Swisscom
TIM
Virgin Mobile
Singtel
Vodafone
Orange
Movistar
Swisscom
TIM
Virgin Mobile
Singtel

Speedperform is the world’s leading provider of cloud-based SaaS solutions supporting the mobile device life cycle. Serving a 500+M subscriber base in 18 language across 6 continents our self-service, agent-facing and retail support solutions responds to more than 60M support interactions per year. Simply put - We are determined to drive down your cost to serve while reducing churn-rates and increasing conversion rates.

Sustainable Benefits

A proven case. We create sustainable and tangible benefits for our clients across the globe.

Boost call deflection
Accelerate self-service by capturing organic traffic through an efficient SEO strategy
Reduce AHT
Reduce average handling time for customer facing staff by supplying clear-cut how-to and troubleshooting guides
Reduce NFF
Reduce non-faulty device returns by applying efficient troubleshooting
Increase conversion rates
Capitalise on organic traffic to drive conversion rates from your device and subscription campaigns
How we differ
1
Every Solution is unique
We deploy unique solutions combining years of know-how, best practices and our shared SaaS architecture while adhering to our clients' design and usability guidelines.
2
Proactive and Predictive
With more than 1 billion historic interactions and 15+ years of experience, we enable our clients to take a predictive and proactive approach to pre- and post-sale support.
3
Global solutions with local engagement
We are a global company operating cloud-based SaaS solutions but we engage on a local level with our native speaking teams - a key success driver for our many clients.
1 Unique solutions
2 Proactive strategy
3 Global & local
Speedperform facts
500mil+
Serving 500+ million network subscribers
6
Deployments across 6 continents
60mil
Handling more than 60+ million annual interactions
18
Supporting 18 languages
SP Self-service
Device self-service at its best serving customers through their preferred channel
SP Retail
Challenge the in-store experience by reinventing the customer and staff interaction
SP Agents
A game changer for contact centre device support
Business Intelligence
Unleash the power of past interactions
Latest news
January 31 2017
Speedperform enters into strategic alliance with Ingram Micro
Speedperform has signed a strategic alliance agreement with Ingram Micro Mobility. The key objective of…
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January 26 2017
WorldManuals is renaming to Speedperform
As of 23 January 2017, WorldManuals is renaming to Speedperform.Since our very first commercial deployment…
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October 29 2016
Vodafone sets a new standard for device self-service
Throughout 2016, WorldManuals and Vodafone Group have collaborated in shaping the future of the Vodafone…
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