The story behind

Back in early 2002 we identified the inherent complex support situation of a mobile device in combination with a telecom service - a SIM card accessing a network service. Soon after, we deployed our first SaaS solutions in combination with tailored support content to call centres in the UK, Spain and Denmark. Since then, our value proposition has evolved into a true omni-channel solution meeting the specific support demands through self-service, retail and contact centres for any connected device.

Today the mobile device is the key enabler for any mobile operator to drive revenue from network services. It is vital that end users choose the right handset, know how to get started and have access to efficient support and troubleshooting when needed. At Speedperform, we continue to optimize our applications and content enabling mobile operators to efficiently support their network subscribers. The end-result is a higher adoption rate leading to increased ARPU, increased customer satisfaction resulting in reduced customer churn and operational efficiencies reducing cost to serve.

Working here

Currently employing 19 different nationalities, Speedperform is a truly international and multi-cultural workplace. Our joint achievements are the results of individual talent and team work. We value determination to reach the best, creativity, agility and respect. We continue to grow and hire on a frequent basis. If you are our next talent ready to work at our Copenhagen HQ or any other of our locations around the world, please submit your CV and your thoughts on why you believe you could make a difference to hr@speedperform.com

Clients

Amena
Jazztel
Movistar
Orange
Swisscom
Vodafone
DSTV
Safaricom
Unitel
Singtel
Optus
Virgin Mobile
Telstra
Vodafone
Movistar
VTR
TIM
Oi
Entel
Our Team
Thomas Thrane
Chief Executive Officer
Michael Eide
Chairman of the Board
Jeppe Ivarsson
Vice President – Global Sales & Marketing
Lisa A Heineke
Head of Client Management
Ole Sixhoi
Head of Project Management
Contact
Head Office
Speedperform
Vesterbrogade 24, 4th floor
1620 Copenhagen
Denmark
Regional Office
Speedperform
Presidente Riesco 5335, piso 9
Las Condes, Santiago
Chile
Speedperform
Rua Dr. Rafael de Barros, 209, 9º Andar
CEP: 04003-041, São Paulo, SP
Brazil
Speedperform Development Center
Hnatyuka Street 20
Lviv 79000, Lviv Oblast
Ukraine
Thomas Thrane
Chief Executive Officer
With more than 18 years of experience in IT and customer service management, Thomas is driving business with a single objective in mind: increasing the customer experience while reducing cost-to- serve. Prior to founding Speedperform, Thomas has gained experience from various positions as CIO at GLS and Senior Consultant at Microsoft.
See Thomas Thrane on Linkedin
  • Co-founded Speedperform: 2002
  • Education: MBA in General Management and Information Technology from Rotterdam School of Management
  • If he’s not in the office: Planning next killer app business venture
  • Next target: The North Pole
Michael Eide
Chairman of the Board
With many years of experience and ROI as the primary business objective, Michael has been creating a successful call centre business for technical in- and outbound support inquiries for clients like Microsoft, Dell, HP and COMPAQ. Today, Michael uses his wealth of experience to facilitate growth at various companies within the area of customer services and consumer brands.
  • Co-founded Speedperform: 2002
Jeppe Ivarsson
Vice President – Global Sales & Marketing
As Vice President - Global Sales and Marketing, Jeppe focuses on ensuring a constant growth from both clients, while being on the look-out for potential new customers. Based in Santiago, Chile he heads the local Speedperform office, even though a considerable time is spent in the skies. Jeppe started out as client engagement manager in 2008 – prior to that he was with different global companies such as Ingram Micro and Maersk. Jeppe holds a degree in International Business from Copenhagen Business School and has lived a third of his life outside of Denmark.
  • Joined Speedperform: 2008
  • Education: BSc in International Business from Copenhagen Business School
  • Claim to fame: Danish record holder in 1000 metre relay for boys aged up to 15. Still fast when responding to clients and great at passing the baton at the exact right moment.
  • Secret talent: A background in shipping and logistics has proven handy when dealing with transatlantic shipments and solving customs issues.
Lisa A Heineke
Head of Client Management
With several years of experience in supporting the organisational growth by providing strategic client direction, building new client relationships and maintaining existing client relations, Lisa has a strong understanding of the key elements of successful business relationships and providing excellent customer service.
  • Joined Speedperform: 2004
  • Education: Master of Science in e-Business from the IT University of Copenhagen
  • Addiction: Music and all types of dance genres. Long-time favorites being Funk and Hot Barre classes; a fantastic mixture of ballet and pilates in a 37 degrees pre-heated room.
  • Next target: Do the Moonwalk…
Ole Sixhoi
Head of Project Management
With 18 years of experience in IT development and service management in the information logistics area, Ole is used to thinking logically on how to improve processes while maintaining a stable and secure IT environment.
Having spent many years in the business of outsourced solutions, Ole has a natural focus on understanding the customer’s business critical processes and using IT to support these and is always eager to
discuss possibilities with the client.
Being experienced in navigating complex and diverse IT environments, Ole is used to working with both the old (and trusted) technologies while using creative thinking and new technologies to add value.
  • Joined Speedperform: 2017
  • Education: Diploma in Information Technology (Business) from IT University of Copenhagen
  • Pastime passions: Apart from being a passionate runner – plays, ranging from classic Nöel Coward to experimental and interactive theatre
  • Next target: That 100k race/running Mont Blanc, whichever comes first