Back in early 2002 we identified the inherent complex support situation of a mobile device in combination with a telecom service - a SIM card accessing a network service. Soon after, we deployed our first SaaS solutions in combination with tailored support content to call centres in the UK, Spain and Denmark. Since then, our value proposition has evolved into a true omni-channel solution meeting the specific support demands through self-service, retail and contact centres for any connected device.
Today the mobile device is the key enabler for any mobile operator to drive revenue from network services. It is vital that end users choose the right handset, know how to get started and have access to efficient support and troubleshooting when needed. At Speedperform, we continue to optimize our applications and content enabling mobile operators to efficiently support their network subscribers. The end-result is a higher adoption rate leading to increased ARPU, increased customer satisfaction resulting in reduced customer churn and operational efficiencies reducing cost to serve.
Currently employing 19 different nationalities, Speedperform is a truly international and multi-cultural workplace. Our joint achievements are the results of individual talent and team work. We value determination to reach the best, creativity, agility and respect. We continue to grow and hire on a frequent basis. If you are our next talent ready to work at our Copenhagen HQ or any other of our locations around the world, please submit your CV and your thoughts on why you believe you could make a difference to firstname.lastname@example.org