The story behind

In early 2002, we identified the inherent complex support situation of mobile devices in combination with telecom services - a SIM card accessing a network service. Soon after, we deployed our first SaaS solutions in combination with tailored support content to call centers in the UK, Spain and Denmark. Since then, our value proposition has evolved into a true omni-channel solution meeting the specific support demands through self-service, retail and contact centers for any connected device.

Today, the mobile device is the key enabler for any mobile operator to drive revenue from network services. It’s vital that end users choose the right handset, know how to get started and have access to efficient support and troubleshooting when needed. At Speedperform, we continue to optimize our applications and content enabling you to efficiently support your network subscribers. The end-result is a higher adoption rate leading to increased ARPU, increased customer satisfaction resulting in reduced customer churn and operational efficiencies reducing cost to serve.

Working here

Currently employing 19 different nationalities, Speedperform is a truly international and multi-cultural workplace. Our joint achievements are the results of individual talent and team work. We value determination to reach the best, creativity, agility and respect. We continue to grow and hire on a frequent basis. If you are our next talent ready to work at our Copenhagen HQ or any other of our locations around the world, please submit your CV and your thoughts on why you believe you could make a difference to


Virgin Mobile
Woolworth Mobile
Our Team
Thomas Thrane
Chief Executive Officer
Michael Eide
Chairman of the Board
Jeppe Ivarsson
Vice President – Global Sales & Marketing
Head Office
Bredgade 73, 2
1260 Copenhagen K
Regional Offices
Avenida Apoquindo 5950, piso 20
Las Condes, Santiago
Rua Dr. Rafael de Barros, 209, 9º Andar
CEP: 04003-041, São Paulo, SP
Thomas Thrane
Chief Executive Officer
With more than 20 years of experience in IT and customer service management, Thomas is driving business with a single objective in mind: increasing the customer experience while reducing cost-to- serve. Prior to founding Speedperform, Thomas has gained experience from various positions as CIO at GLS and Senior Consultant at Microsoft.
See Thomas Thrane on Linkedin
  • Co-founded Speedperform: 2002
  • Education: MBA in General Management and Information Technology from Rotterdam School of Management
  • If he’s not in the office: Planning next killer app business venture
  • Next target: The North Pole
Michael Eide
Chairman of the Board
With many years of experience and ROI as the primary business objective, Michael has been creating a successful call centre business for technical in- and outbound support inquiries for clients like Microsoft, Dell, HP and COMPAQ. Today, Michael uses his wealth of experience to facilitate growth at various companies within the area of customer services and consumer brands.
See Michael Eide on Linkedin
  • Co-founded Speedperform: 2002
Jeppe Ivarsson
Vice President – Global Sales & Marketing
As Vice President - Global Sales and Marketing, Jeppe focuses on ensuring a constant growth from both clients, while being on the look-out for potential new customers. Based in Santiago, Chile he heads the local Speedperform office, even though a considerable time is spent in the skies. Jeppe started out as client engagement manager in 2008 – prior to that he was with different global companies such as Ingram Micro and Maersk. Jeppe holds a degree in International Business from Copenhagen Business School and has lived a third of his life outside of Denmark.
See Jeppe Ivarsson on Linkedin
  • Joined Speedperform: 2008
  • Education: BSc in International Business from Copenhagen Business School
  • Claim to fame: Danish record holder in 1000 metre relay for boys aged up to 15. Still fast when responding to clients and great at passing the baton at the exact right moment.
  • Secret talent: A background in shipping and logistics has proven handy when dealing with transatlantic shipments and solving customs issues.