Provided as a customised SaaS solution, Speedperform SP Self-service is a responsive support solution, search engine optimized to capture organic traffic, providing users with clear-cut step-by-step and troubleshooting guides. It addresses basic configuration and getting started issues to complex device troubleshooting wrapped in an intuitive engaging user experience.
Today, more than 2/3 of all users turn to their preferred channel of support - their mobile device - when encountering problems and challenges.
Speedperform has been providing self-service for this user behavior for close to a decade and today we take a "mobile first" approach when designing the user experience sitting on top of our SaaS platform.
This ensures an effortless integration project whether our client wishes to deploy a responsive browser-based solution or a solution directly integrated into their mobile app.
On average, more than 74% of all self-service customer care interactions originate from a Google search query. For mobile operators it is important to capture this traffic by deploying a search engine optimization strategy that works in order to remain in the driving seat when it comes to handling customer inquiries in an efficient way. If you don't deliver, your competitor might which inherently poses a churning customer.
Many customers may, for various reasons, end up on support pages while simply browsing for device information on the internet. Why not take an engaging and proactive approach and capitalise on this organic traffic directing users to your device and subscription campaigns.