Solutions

SP Self-service
Device self-service at its best serving customers through their preferred channel
Benefits
Call deflection, reduce no fault found, increase conversion rates and NPS
Deployment & Technology
100% customised front-end application utilising our SaaS platform for a responsive, "mobile first", search engine optimised self-service solution
Content
Pre- and post-sale device content delivered from our library or created by client
Learn more
SP Retail
Challenge the in-store experience by reinventing the customer and staff interaction
Benefits
Increase conversion rates - decrease cost to serve
Deployment & Technology
Intuitive touch screen SaaS solution mirroring client branding for the best pre- and post sale in-store support experience
Content
Pre- and post-sale device content delivered from our library or created by client
Learn more
SP Agents
A game changer for contact centre device support
Benefits
Reduce average call handling time and no fault found while increasing first call resolution and preventing call escalation
Deployment & Technology
SaaS solution with the most comprehensive set of tools to empower your contact centre agents to accurately respond to customer support inquiries
Content
Pre- and post-sale device content delivered from our library or created by client
Learn more
Omni-channel strategy
While each of the channels - self-service, contact centre and retail - poses its own set of tangible benefits, opting for an omni-channel support strategy provides the best consistent customer experience with obvious synergies between the channels.

Customers interacting in one channel can easily be handed over to the next channel while preserving the history of interaction.
Shared digital assets
In addition to the enhanced benefits of adopting an omni-channel strategy, your investments in content and digital assets can be shared across the customer touchpoints.

Whether content is provided by Speedperform or created by you using our SP Agents Authoring tool, we ensure to render content optimally regardless of customer touchpoint.