SP Retail
Challenge the in-store experience by reinventing the customer & staff interaction
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SP Self-service
Device self-service at its best serving customers through their preferred channel
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SP Agents
A game changer for contact center device support
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Business Intelligence
Unleash the power of past interactions
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Vodafone
Orange
Movistar
Swisscom
TIM
Virgin Mobile
Singtel
Vodafone
Orange
Movistar
Swisscom
TIM
Virgin Mobile
Singtel

Speedperform is the world’s leading provider of cloud-based SaaS solutions supporting the mobile device life cycle. Serving a 500+M subscriber base in 18 languages across 6 continents, our self-service, agent-facing and retail support solutions respond to more than 85M support interactions every year. Simply put – we’re determined to drive down your cost to serve while reducing churn rates and increasing conversion rates.

Sustainable benefits

A proven case. We create sustainable and tangible benefits for our clients across the globe.

Boost call deflection
Accelerate self-service by capturing organic traffic through an efficient SEO strategy
Reduce AHT
Reduce average handling time for customer-facing staff by supplying clear-cut how-to and troubleshooting guides
Reduce NFF
Reduce non-faulty device returns by applying efficient troubleshooting
Increase conversion rates
Capitalize on organic traffic to drive conversion rates from your device and subscription campaigns
How we differ
1
Every solution is unique
We deploy unique solutions combining years of know-how, best practices and our shared SaaS architecture while adhering to your design and usability guidelines.
2
Proactive and predictive
With more than 1 billion historic interactions and 15+ years of experience, we enable you to take a predictive and proactive approach to pre- and post-sale support.
3
Global solutions - local engagement
We’re a global company operating cloud-based SaaS solutions but engaging on a local level with our native speaking teams - a key success driver for you.
1 Unique solutions
2 Proactive strategy
3 Global & local
Speedperform facts
500mil+
Serving 500+ million network subscribers
6
Deployments across 6 continents
85mil
Handling more than 85+ million annual interactions
18
Supporting 18 languages
SP Self-service
Device self-service at its best serving customers through their preferred channel
SP Retail
Challenge the in-store experience by reinventing the customer and staff interaction
SP Agents
A game changer for contact centre device support
Business Intelligence
Unleash the power of past interactions
Latest news
November 2019
Authoring for SP Retail
The SP Retail solution deployed for EE is the first retail solution to connect directly…
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October 2019
Vodafone launches SP Agents / SP Authoring
With the addition of Diagnostic Flow (troubleshooting/scripting) capabilities to SP Authoring, Vodafone Portugal has decided…
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August 2019
Milicom adopts SP Self-Service
Following a successful merger in Nicaragua, Milicom has adopted and embraced the SP Self-Service solution.…
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